NOC Engineer

Responsibilities

• Manage and maintain the GigaNet Monitoring Systems (these report on the status and performance of GigaNet's network, ISP services, and facilities). 

•  Fault handling and escalation (identifying and responding to faults on GigaNet's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). 

•  Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup, and other customer network services). 

• Server builds and installs, application upgrades, network equipment build, and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing. 

• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at GigaNet POPs). 

• Facilities provisioning (installing racks, setting up power, installing ethernet, fiber and console cabling, remote power and KVM). 

• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. 

• Development of knowledge and skills in network and system administration, particularly with regard to GigaNet's own architecture and platforms. 

• Tier 3 Support for co-location, customer backup network, and ISP services. 

• Participate in a 24x7 call-out rota if required. 

Must Have

• A minimum of 12-18 months experience in a Technical Support or similar role

• Cisco Certified Network Professional (CCNP) Routing and Switching 

• Good communicator with a natural aptitude for dealing with people.

• Good network diagnostic skills.

• Basic Linux CLI skills.

• Basic sysadmin skills.

• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.

• Strong analytical skills and the ability to collate and interpret data from various sources. 

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software (eg. Team Viewer, Anydesk).

• Familiarity with Monitoring systems (eg. PRTG, WhatsUp).

• Excellent problem-solving and communication skills.

• Ability to provide step-by-step technical help, both written and verbal.
  
  Nice To Have
  

  • CCIE

  • 
     
    

What's great about the job?

• Up to date monitoring system [PRTG]
• Deal with a very professional Network administrator
• Continues learning and training courses
• CRM & ERP system for ticketing and call center system