Billing Customer Service Eng.

Responsibilities

• Take care of customer invoices and follow up the item delivery.
• Manage Billing system and lead Cards Generation and client credits.
• Manage Client’s subscribers' compensation procedure and follow up expire dates for each subscriber.
• Make daily / monthly reports about his sales, credits, clients' overdue, and collected cash.
• Take care of the client test procedures and follow up on all customer Billing needs during the test period.
• Manage direct sales POS account.
• Responsible to follow up on any unusual movement in the client's account in the billing system.
• Track clients' customer base growth and compare it with their orders.
• Updating CRM system for each client with any interesting changes.
  
• Keep in touch with the direct manager and with coordination.
• Taking regular feedback from customers regarding Billing system facilities.
• Plan and modify features to meet customer needs.
• Help in researching and developing new features.

Must Have

• Previous experience in sales.

• Bachelor Degree in communication or Computer science Field.

• Strong business sense and Internet field expertise.
• Excellent mentoring, and communication skills.
• Good English language ( Read, Write, Speach).

• Experience in using MS-Office applications.

• Experience in business emailing.
  

Nice To Have

• Experience in dealing with SAS3 system.
  

• Experience in using Keynote, PowerPoint.

• Experience in using ERP systems, CRM.